This End User License Agreement (“EULA”) is a legally binding agreement between you (“You” or “Your”) and Reality7 (Holdings) Inc., a Delaware corporation, together with its global subsidiaries including XRAI Ltd (United Kingdom) and XRAI Inc (United States) (collectively, “Reality7,” “we,” “us,” or “our”). This EULA governs Your installation and use of Reality7’s mobile applications, smart-glasses applications, software, websites, platforms, and related services (collectively, the “Platform”).
1. Introduction; Incorporation of Terms
1.1 This EULA governs Your access to and use of the Platform.
1.2 This EULA incorporates by reference (a) any subscription terms presented at purchase or within the Platform, and (b) our Privacy Policy, as updated from time to time.
1.3 To the extent of any conflict among these documents, the more protective provision for Reality7 shall govern unless prohibited by law.
2. Eligibility; Accounts; Security
2.1 Age. You must be at least 18 years old to use the Platform.
2.2 Account Accuracy. You represent that all account information You provide is accurate and complete and that You will keep it current.
2.3 Credentials. You are solely responsible for maintaining the confidentiality of Your credentials and for all activity under Your account. Notify us immediately of any unauthorized access or breach.
3. Definitions
“Device” means any smart glasses or other hardware paired with or used to access the Platform.
“Third-Party Materials” means information, products, services, software, content, or devices provided by third parties.
“User Content” means data, audio/video, transcripts, captions, translations, images, feedback provided within User Content, and other materials You submit, capture, upload, or generate through the Platform, excluding Feedback defined in Section 5.6.
4. Recording, Consent, and Legal Responsibilities
4.1 Consent and Notices. The Platform may allow You to record, transcribe, caption, or translate speech and audio. You are solely responsible for obtaining all legally required notices, permissions, and consents from any individual whose data, speech, or likeness may be captured or processed.
4.2 Compliance. You shall comply with all applicable laws governing: (a) audio/video recording; (b) data protection and privacy; (c) consent and notification; (d) monitoring, surveillance, interception, and communications secrecy; and (e) intellectual property.
4.3 Restricted Uses and Locations. You shall not use the Platform to record or transcribe where doing so is prohibited or restricted, including in sensitive or controlled environments (e.g., government facilities, border control, security screening areas, aircraft in flight, theaters, cinemas, live performances, or any location that prohibits recording).
4.4 Copyrighted Media. You shall not use the Platform to transcribe, caption, or translate films, broadcasts, audiobooks, music, or other copyrighted content without authorization.
4.5 Consent Capture and Logs. Where legally required, You will obtain and document affirmative consent from non-users prior to capture or processing. Reality7 may provide prompts or indicators; however, You remain solely responsible for compliance, for the content of notices, and for retaining consent records.
4.6 Distraction and Safety. Do not use the Platform or Device while operating a vehicle or in any situation where distraction could create a risk of harm.
4.7 No Reliance for Compliance. Reality7 disclaims all liability arising from Your failure to obtain consent or comply with law.
5. License Grant; Restrictions
5.1 Grant. Subject to Your continued compliance with this EULA, Reality7 grants You a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Platform solely for Your personal, non-commercial, and lawful purposes on devices You own or control.
5.2 Restrictions. You shall not: (a) copy, modify, translate, or create derivative works of the Platform; (b) reverse-engineer, decompile, or attempt to access source code except as expressly permitted by applicable law; (c) sublicense, distribute, lease, rent, or commercially exploit the Platform; (d) use the Platform to develop or train competing products or services; (e) circumvent or attempt to circumvent security or access controls; or (f) benchmark, publish, or disclose performance tests of any beta/experimental features without Reality7’s prior written consent.
5.3 Reservation. All rights not expressly granted are reserved by Reality7.
6. User Content; License; Monitoring; Feedback
6.1 Ownership. As between the parties, You retain ownership of Your User Content.
6.2 Conversations, Transcripts, and Audio. The Platform may process audio either (a) on Your Device using offline models or (b) through secure cloud-based models for real-time processing. Reality7 does not retain, store, archive, access, or otherwise preserve any conversations, transcripts, captions, or audio/video data processed through the Platform. Where cloud-based processing is used, such data is transmitted solely for transient real-time processing and is permanently discarded immediately once output is returned. All conversational transcripts and related data are stored solely on Your Device, and only You may access them. Reality7 cannot view, recover, or decrypt such content. If You export, transmit, back up, or save any conversational data, You are solely responsible for such action and its consequences.
6.3 Service-Operation License. You grant Reality7 a non-exclusive, worldwide, royalty-free license to host, process, store, transmit, display, perform, reproduce, and create derivative works of User Content that You submit or transmit to Reality7 for the sole purpose of operating, securing, supporting, improving, and providing the Platform. This Section does not apply to content covered by Section 6.2.
6.4 Model Improvement (De-Identified/Aggregated). Reality7 may use de-identified and aggregated User Content and telemetry to improve algorithms and services in accordance with the Privacy Policy and applicable law.
6.5 Representations. You represent and warrant that You have all rights and consents required for the foregoing license and that Your User Content and use of the Platform will not infringe, misappropriate, or violate any law or third-party rights.
6.6 Monitoring and Removal. Reality7 may remove, disable access to, or moderate User Content at any time to comply with law, protect safety or security, or enforce this EULA.
6.7 Feedback. If You provide ideas, proposals, or suggestions (“Feedback”), You grant Reality7 a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback without restriction or attribution.
7. AI Output; Accuracy; Non-Medical Use
7.1 The Platform utilizes artificial intelligence, speech recognition, and automated translation. Output may be delayed, incomplete, inaccurate, or erroneous.
7.2 The Platform is not designed or intended for emergency, medical, safety-critical, or life-support use, and You shall not rely on it for such purposes.
7.3 Reality7 makes no warranties or guarantees regarding the accuracy, completeness, or reliability of any output.
8. Devices; Third-Party Materials; App Stores
8.1 Devices and Third-Party Materials. The Platform may access or interoperate with Third-Party Materials and Devices. Reality7 does not control or endorse Third-Party Materials or Devices and disclaims all responsibility for their accuracy, availability, safety, legality, performance, compatibility, and security. Your use is at Your sole risk and subject to third-party terms. Reality7 may disable or restrict integrations at any time.
8.2 Apple Terms. Where the Platform is accessed via Apple: (a) this EULA is between You and Reality7 only; Apple is not responsible for the Platform or its content; (b) Apple has no obligation to furnish maintenance or support; (c) if the Platform fails to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligations; (d) Apple is not responsible for any claims relating to the Platform or Your possession/use, including product liability, legal or regulatory compliance, consumer protection, or IP claims; (e) You represent You are not in a U.S. embargoed country and are not a prohibited party; and (f) Apple and its subsidiaries are third-party beneficiaries and may enforce this EULA.
8.3 Google Terms. Where the Platform is accessed via Google Play, You agree to the then-current Google Play Terms of Service; Google is not responsible for support, warranty, or legal claims relating to the Platform; Google and its affiliates may be third-party beneficiaries to the extent required by such terms.
9. Acceptable Use
You shall not use the Platform to: (a) violate law; (b) capture, process, or disclose data without required consent; (c) infringe or misappropriate rights; (d) harass, defraud, or harm others; (e) upload or transmit malware, malicious code, or exploits; (f) interfere with or disrupt the Platform or its security (including via automated access, scraping, rate-limit evasion, or network abuse); (g) bypass technical limitations or usage limits; or (h) reproduce or distribute copyrighted works without authorization.
10. Updates; Changes; Beta Features
10.1 Reality7 may modify, update, suspend, or discontinue all or part of the Platform.
10.2 Termination at Will. Reality7 may, in its sole discretion, suspend or terminate Your access to the Platform, any account, or any subscription at any time, with or without notice, and for any or no reason. Reality7 has no obligation to provide any explanation for such suspension or termination, and You shall not be entitled to any refund, credit, or other compensation except where required by law.
10.3 Material Changes. Material changes to this EULA or pricing will be notified via the Platform or email at least 14 days in advance, unless earlier implementation is required by law or for security. Continued use after the effective date constitutes acceptance. If You object to a material change, Your sole remedy is to cease use and cancel any paid plan before the change takes effect.
10.4 Beta/Experimental. Certain features may be released as beta or experimental and are provided AS IS without guarantees of availability or performance.
11. Privacy and Data Handling
11.1 The Privacy Policy governs Reality7’s processing of personal data, including cross-border transfers, retention, and deletion practices.
11.2 By using the Platform, You consent to the processing of personal data as described in the Privacy Policy and as permitted by law.
11.3 Conversations and Audio. Reality7 does not store, retain, archive, or access any conversations, transcripts, captions, or audio/video data processed through the Platform. Where cloud-based processing is used, such data is processed transiently and permanently discarded immediately after output is returned. Such data remains stored only on Your Device unless You choose to export or transmit it.
12. Subscriptions, Renewals, and Billing
12.1 Fees and Authorization. If You purchase a paid plan, You authorize Reality7 or its processor to charge applicable fees using Your chosen payment method.
12.2 Auto-Renewal. Paid subscriptions auto-renew for successive terms unless canceled per in-Platform instructions before the renewal date. Reality7 reserves the right to cancel, discontinue, or terminate any subscription plan at any time, for any or no reason. In such cases, You shall not be entitled to any refund, credit, or remedy except where required by law.
12.3 Price Changes. We may change prices with prior notice; changes apply to the next renewal term.
12.4 Trials and Promotions. Trial access converts to a paid plan unless canceled before the trial ends; one trial per customer unless stated otherwise.
12.5 Taxes. Fees are exclusive of taxes, duties, and levies; You are responsible for these amounts.
12.6 Refunds. Except where required by law, fees are non-refundable, and no proration is provided for partial periods.
12.7 Chargebacks. Filing a chargeback may result in immediate suspension. Unpaid amounts may accrue interest at the maximum rate permitted by law.
13. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALITY7 DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, ACCURACY, QUIET ENJOYMENT, AND ANY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
13.1 Security and Transmission Risks. You acknowledge that networks and wireless services involve risks of delay, failure, interception, and data loss.
13.2 Compatibility. Reality7 does not warrant compatibility with all Devices or operating systems.
13.3 Professional Advice. The Platform provides automated transcriptions/translations for accessibility and informational purposes only and is not professional advice.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER REALITY7 NOR ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS (THE “Protected Parties”) SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; (b) FOR FREE-TIER USERS, THE TOTAL AGGREGATE LIABILITY OF THE PROTECTED PARTIES IS £0 / $0; (c) FOR PAID USERS, THE TOTAL AGGREGATE LIABILITY OF THE PROTECTED PARTIES SHALL NOT EXCEED THE GREATER OF (i) FEES PAID TO REALITY7 IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (ii) £50 / $50; (d) THESE LIMITATIONS APPLY TO ALL THEORIES OF LIABILITY. NOTHING HEREIN EXCLUDES OR LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, FRAUDULENT MISREPRESENTATION, OR ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE PLATFORM IS TO CEASE USE.
15. Indemnification
You shall defend, indemnify, and hold harmless the Protected Parties from and against all claims, proceedings, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Your User Content; (b) Your breach of this EULA; (c) Your failure to obtain or document legally required notices or consents; (d) Your violation of recording, monitoring, privacy, data protection, or IP laws; or (e) any government or regulatory investigation or enforcement action relating to Your use of the Platform. Reality7 may participate in defense with counsel of its choosing at Your expense. You shall not settle any matter without Reality7’s prior written consent where settlement imposes any obligation on or includes any admission by a Protected Party.
16. Governing Law; Dispute Resolution
16.1 United States Users—Binding Arbitration; Class Action Waiver. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT OR CLAIMS FOR INJUNCTIVE RELIEF FOR IP MISUSE OR UNAUTHORIZED ACCESS/USE, ALL DISPUTES ARISING OUT OF OR RELATING TO THIS EULA SHALL BE RESOLVED BY FINAL, BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES. THE ARBITRATOR SHALL HAVE EXCLUSIVE AUTHORITY TO RESOLVE DISPUTES RELATING TO ARBITRABILITY AND ENFORCEABILITY (DELEGATION). ARBITRATION SHALL OCCUR BY VIDEO/TELECONFERENCE OR, IF IN-PERSON, IN DELAWARE, UNLESS THE ARBITRATOR REQUIRES ANOTHER LOCATION FOR FAIRNESS. NO CLASS OR REPRESENTATIVE ACTIONS; NO JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THIS EULA BY EMAILING legal@xrai.glass WITH YOUR NAME, ACCOUNT EMAIL, AND A CLEAR STATEMENT THAT YOU OPT OUT.
16.2 Non-U.S. Users. This EULA is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, provided that mandatory consumer protections of Your habitual residence remain unaffected.
16.3 Injunctive Relief. Nothing in this Section limits Reality7’s ability to seek injunctive or equitable relief in any court of competent jurisdiction.
17. Export Controls; Sanctions; Restricted Parties
You shall comply with all applicable export control, sanctions, and embargo laws. You represent that You are not located in, organized under the laws of, or ordinarily resident in any embargoed jurisdiction and are not a denied, debarred, or restricted party. You shall not export, re-export, or transfer the Platform except in compliance with applicable law.
18. Copyright Policy; Repeat Infringers
Reality7 complies with applicable copyright law, including the U.S. Digital Millennium Copyright Act. To report alleged infringement, contact legal@xrai.glass with sufficient detail to locate the material, a statement of good-faith belief, and a statement under penalty of perjury of ownership/authorization. Reality7 may terminate accounts of repeat infringers.
19. Open-Source Components
The Platform may include open-source components. To the extent of any conflict between this EULA and the applicable open-source license, the open-source license governs solely for that component.
20. Support; Notices; Force Majeure; Survival; Assignment; Severability; Interpretation
20.1 Support. For technical assistance, contact support@xrai.glass.
20.2 Notices to Reality7. Legal notices must be sent to legal@xrai.glass and to: Reality7 (Holdings) Inc., 251 Little Falls Dr, Wilmington, DE 19808, USA; for the UK subsidiary, XRAI Ltd, 71–75 Shelton Street, London WC2H 9JQ, UK.
20.3 Force Majeure. Reality7 is not liable for delays or failures caused by events beyond its reasonable control, including Internet or network failures, power outages, acts of God, labor disputes, or governmental actions.
20.4 Survival. Sections 3, 4, 5.2–5.3, 6, 7, 8, 9, 10.2–10.3, 11, 12, 13, 14, 15, 16, 17, 18, 19, and 20 survive termination.
20.5 Assignment. You may not assign this EULA without Reality7’s prior written consent. Reality7 may assign or transfer this EULA without restriction.
20.6 Severability; No Waiver. If any provision is held invalid, the remainder remains in full force. No waiver is effective unless in writing and no waiver of a breach is a waiver of any other breach.
20.7 Entire Agreement. This EULA, together with incorporated terms, constitutes the entire agreement with respect to the Platform.
20.8 Interpretation. Headings are for convenience only. “Including” means “including without limitation.”