Frequently asked questions

The Nreal Air Augmented Reality glasses are available globally today! You can buy them directly from any of Nreal's distribution partners. Visit our AR Glasses page to learn more and to find your closest retailer.

Using a pair of Nreal Air Augmented Reality glasses, we listen to the conversations around you; transcribe them in real-time using the XRAI Glass app, and as if by magic, they'll appear in 3D right in front of your eyes.

Check here to see what phones are compatible with the Nreal Augmented Reality Air glasses. 

We are also working on an iOS version that will be available in a screencast format.

It is not available at this time, but we are working on it! 

Please note that the iOS experience will only be in screencast mode (Basic mode) until such time as Apple release their AR glasses.

We support translation to and from nine of the world's leading languages. These include English, French, Chinese, German, Italian, Japanese, Korean, Portuguese and Spanish.

We are actively working on increasing our supported languages, so look out for new updates soon.

Depending on your phone, most users can expect around 6 hours of constant use in basic mode, and around 2 hours in AR mode. To use XRAI Glass for longer periods, you can use a wireless power bank or stay plugged in with a USB-C splitter.

No, our app works without the glasses. However, for the best possible experience, we recommend using a pair of augmented reality glasses to experience the full power of XRAI Glass.

No - XRAI Glass creates the software behind the glasses. We've partnered with Nreal who provide augmented reality glasses that support our platform.

For more information about where to buy the glasses, visit our product page.

Unfortunately, we do not currently offer trials with the glasses. However, you can trial our app without the glasses for 30 days to see the power of the platform.

Typically, this means that your phone is not using the latest version of Android (v12). To check your version, go to your phone's settings and click about phone. If you aren't on Android 12 or later, click on update and once completed the XRAI Glass app will appear for you in the store for you to instantly download.

You have several options to capture the conversations around you. You can configure our app to use the microphone in your phone, or you can use the microphone built into the glasses.

For harsher environments, such as restaurants or large meeting rooms, we recommend investing in a better quality microphone with noise cancellation. You can visit our product page for more information.

XRAI Glass can pick up a range of audio, from TV and movies, to music and video games. For the best experience, we recommend pairing the app with a bluetooth microphone which can help reduce background noise (i.e. in a cafe or outdoors) and improve the quality of your conversations.

Absolutely! We've partnered with Lensology, who provide custom prescription lens inserts for the Nreal Air glasses.

The XRAI Glass app is now available to the general public. You can download it now from the Google Play Store.

Currently, we support English, French, Chinese, German, Italian, Japanese, Korean, Portuguese and Spanish.

We are working on expanding support for additional languages.

All transcriptions and conversations are stored on your phone, and the only person with access to them is you. When captioning a conversation, it's always a good idea to let people know that the conversation is being recorded.