My AR mode view is jittery/shaky when I launch Nebula. How do I fix it?

Did you recently update your phone/tablet or experienced some jittery view with XRAI Glass?

We apologize for this experience and are happy to assist! Please try these steps below to ensure these steps resolve this for you.
  1. Please go to your Nebula app
  2. Click on Mine
  3. Open up Settings
  4. Disable 'Stabilize Head Follow Mode'
  5. Return back to the main app page.
  6. Force quit the app
  7. Reopen it and plug the glasses back in and see how this works out going forward.

If you find that you are continuing to see this, please proceed with the steps below:

  1. We recommend deleting and reinstalling Nebula app only.
  2. We found that by deleting and reinstalling the Nebula app only somehow cleaned up the jitter noticeably.
  3. If you continue to have issues, please do email us so we can look further into this for you.