Understanding the Vitals screen on your XRAI Glass app

The Vitals screen is a key tool that helps our engineering team understand how our mobile app is performing. In this article, we'll explain what the Vitals screen shows and how it can help us improve the app's stability and speed.

What is the Vitals screen?

The Vitals screen is a dashboard that provides real-time information about the performance of the app on your device. It shows a range of app health checks, including:

  • Backend connection: App Health Check
    • Your app is working properly 
    • Your app experienced a crash, please restart the app
  • Internet Available: It will indicate if you have a reliable Internet Connection
    • Reliable WiFi Connection
    • No WiFi Connection is available
  • Chat GPT: Gives you real-time responses on your Chat GPT configuration
    • Your XRAI Assistant is ready to go
    • There are various reasons why you may be seeing this:
      • Not Available: The third party OpenAI integration is experiencing an outage
      • Not Configured: The OpenAI GPT Key is either invalid with an expired key, out of credits, no key has been inputted, or the key was not filled in correctly
        • More information on how to set up your Chat GPT can be found here.

Why is the Vitals screen important? The Vitals screen is important because it allows our engineering team to monitor the performance of the app in real-time. This means that we can quickly identify any issues or bottlenecks that are affecting the app's stability or speed. For example, if we see that the app is not responding to your personal AI assistant, we can investigate why and make any changes if needed to improve your experience. Similarly, if we see that the app is crashing or becoming unresponsive, we can investigate the cause and fix the issue.

Either one of our agents or troubleshooting articles will ask you to 'Send a Report to Support' within this screen to help troubleshoot your issue further.

How to access the Vitals screen? To access the Vitals screen, follow these steps:

  1. Open the app on your device
  2. Go to the Settings in the upper right corner
  3. Look for the Vitals in the top right corner
  4. Tap on it to open the Vitals screen

Reset Settings:

Are you still experiencing issues? You can try a soft reset to reset common settings.

If the problem persists, consider performing a hard reset, which will restore all settings to your default values. 

If you continue to have issues, please do contact Support and confirm what steps you have already tried.

Send Report: 

Either an agent or one of our articles will ask you to please send report to is. It provides valuable information, helps identify patterns, enables the steps to try and help us replicate the issue if we are able to, and helps prioritize issues. If you're experiencing an issue with an app, it's always a good idea to send a report to the company and email us noting you've sent a report and why.

If you have any questions or feedback about the Vitals screen, please contact our support team for assistance